We know things come up! Cancellations and schedule management is seamless with Fay. You can cancel an appointment up to 24 hours prior to your appointment time through your Fay account.
Cancelling an appointment through Fay’s app
Open the Fay app and navigate to the Home tab
Click the appointment you’d like to cancel
Select if you’d like to cancel the individual appointment or the appointment series (if applicable)
Click Cancel
Note: You can always book a new appointment with your dietitian or find a new dietitian on Fay!
Cancelling an appointment through Fay’s website
Log in to your Fay account at app.faynutrition.com and navigate to the Home tab
Click the three dots next to the upcoming session you would like to cancel
Select if you’d like to cancel the individual appointment or the appointment series (if applicable)
Click Cancel
Note: You can always book a new appointment with your dietitian or find a new dietitian on Fay!
Cancellations within 24 hours of your scheduled appointment time
If the scheduled appointment you wish to cancel is within the next 24 hours, please send a message to your dietitian using Fay Chat to cancel.
Canceling within 24 hours of a scheduled appointment may result in a $75 cancelation fee. This fee is not covered by insurance.