Our platform was designed for HIPAA compliance, so to speak to our Member Support team, you need to be logged into your portal and select the help widget in the lower right corner of your portal to connect with a team member.
Once logged in, you can get immediate support with our AI-driven member support agent, which is available around the clock to help you get fast answers without waiting. If your question needs a human touch, the chat will create a support ticket and one of our Member Support Specialists will follow up with you directly as soon as possible — typically within 3 days of ticket creation, but often sooner than that!
Please note that there are in-app notifications for new messages from Member Support, and if you've provided your email address you’ll get follow-ups there too.
If you need any additional resources, check out our Member Help Center — it has answers to most questions!
Contacting the Fay team via the Fay app
Open the Fay app on your phone
Click Profile
Click Get help
From there, you can explore the Member Help Center or click Send us a message to access 24/7 support
Contacting the Fay team via a browser
Open Fay on your browser: https://app.faynutrition.com/
In the bottom right hand corner of your screen, click the circular purple icon with the Fay logo
Once open, you can explore the Member Help Center or click Send us a message to access 24/7 support
Accessing an existing ticket or conversation: To access an existing conversation with one of our Member Support Specialists, follow the steps above, then click the ticket or conversation under Recent message.