You can update your insurance and payment information at any time from your account settings on Fay’s website.
Updating your insurance information
In your client portal through a browser:
Log into Fay: app.faynutrition.com
Click the settings icon next to your name in the bottom left corner
Select Insurance, then click Update insurance information
Once you’ve added your new insurance information, select Update insurance information to save your new plan
In the Fay app:
Open the Fay app
Select Profile
Select Payment & billing
Select Insurance
Click Update insurance information
Update the information, then select Update insurance information
Note: If you are seeing a message that says "Your insurance company could not verify your information," double-check your member ID and try entering your name in all caps, as some plans are case-sensitive.
Currently, Fay supports one insurance plan at a time. If you have multiple plans, we recommend checking both using the estimate tool and adding the one that offers better coverage.
Updating your payment method
In your client portal through a browser:
Log into Fay: app.faynutrition.com
Click the settings icon next to your name in the bottom left corner
Select Payment, then update your card information by selecting the pencil icon to enter your new credit card information or Google or Apple Pay details
Click Save to save your new payment method
In the Fay app:
Open the Fay app
Select Profile
Select Payment & billing
Select Payment, then update your card information by selecting the pencil icon to enter your new credit card information or Google or Apple Pay details
Click Save to save your new payment method
While we don't currently accept FSA or HSA cards on Fay, you may still be able to use your FSA or HSA benefits! After your appointment, Fay will email you a receipt that you can submit to your FSA or HSA provider for potential reimbursement. Eligibility and reimbursement approval depend on your specific plan.