
Navigate insurance and billing
Health insurance is complicated. Understand your coverage so you can focus on your care.
15 articles
- Confirming Fay accepts my insurance
- Understanding how much my appointments will cost and payment timing
- I received a bill or document from my insurance. What does it mean?
- Updating my insurance information or payment method
- Viewing my billing details
- Requesting a refund
- Understanding the Fay Guarantee
- Why am I being charged when Aetna told me I am covered under preventive care?
- My insurance company is listed on your website, but my government plan isn't accepted. Why?
- BCBS requested additional records for my claim. What happens next?
- Why do my coworker and I pay different amounts with the same insurance?
- Why do I need a referral for an HMO plan?
- Why did I receive outreach about future cost sharing? How does this affect my Fay Guarantee?
- What is cost sharing, and why did my cost change?
- Could my nutrition counseling visits qualify for preventive coverage?
