There’s no action needed from you at this time. Your insurance company has requested additional records before it finishes reviewing the claim for your appointment. This is not a denial or a bill. Fay’s billing team will provide the requested records directly to your insurance company.
You will not be charged for this appointment while the review is open. These reviews typically take 30 to 45 days. Once your insurance company completes its review, it will process the claim according to the benefits provided by your plan.
If your appointment is covered by the Fay Guarantee, that protection still applies.