The Fay Guarantee protects you from paying more than your estimate until your insurance company tells us what you actually owe. Once we hear back from your insurance company, we reach out to let you know that future appointments may have cost sharing.
Appointments before that outreach are still protected. If you’re charged more than your estimate for an appointment that occurred before the outreach, even if the charge comes through later, you can request a refund for the difference in your Billing tab.
Appointments after that outreach may have cost sharing based on how your plan processes each claim.
This outreach doesn’t always mean you’ll be charged. Sometimes later visits are still fully covered. To confirm your plan’s requirements and get the most accurate information about your specific coverage, we recommend contacting your insurance company using the number on the back of your insurance card.